Help center
Walk-throughs and answers for the day-to-day of running Callisto. 25 articles across 6 categories.
Getting started
5 articlesSet up your account, your services, and the link clients book from.
Create your account and finish onboarding
Sign up, add your business basics, and land on your dashboard.
Add your first service
Set a name, price, duration, and how clients can pay.
Set your weekly hours
Tell Callisto when you work, when you take breaks, and which days you're closed.
Share your booking link
Your booking page is live the moment your services are published. Here's how to send people there.
Take your first booking
What happens when a client books, how to find it, and what to do next.
Texts and reminders
4 articlesHow automatic texts work, edit the wording, and what to do when one doesn't arrive.
How automated reminders work
What gets sent automatically, when, and how to turn each one on or off.
Edit the wording of your messages
Personalize the auto-texts with your tone — plus the placeholders you can drop in.
What happens when clients reply STOP
Why STOP exists, what gets blocked, and how to get a client back on the list.
Why a text might not arrive
Common reasons reminders go missing — and the quickest ways to check.
Payments
6 articlesConnect Stripe for card payments, add Cash App / PayPal / Venmo, refund, and read your fees.
Connect Stripe to take card payments
Set up Stripe so clients can pay by card when they book.
Cash App, PayPal, and Venmo handles
Show your payment handles on your booking page so clients can pay you directly.
Charge a deposit for bookings
Lock in serious clients and cut down on no-shows by requiring a deposit up front.
Refund a payment
Full or partial refunds, right from the dashboard.
When payouts arrive in your bank
How fast money lands in your bank, plus the instant payout option.
The fees you'll see
Card processing fees, the Callisto fee on top, and what gets deducted before payout.
Branding
3 articlesLogo, color, fonts, and using your own web address.
Clients
3 articlesAdd clients yourself or let them sign up, tag and group them, export your list.
Billing and account
4 articlesWhat's in each plan, your free trial, switching plans, and closing your account.
What's in each plan
Standard, Professional, Elite — what's the difference and which one fits.
Your 14-day free trial
How the trial works, what's included, and what happens when it ends.
Change plans or cancel
Upgrade, downgrade, or close your account — anytime.
Download your data or close your account
Get a copy of everything, or delete your account for good.
Still stuck?
Email is the fastest way to reach us for anything specific to your account — refunds, payouts, missed reminders. Most replies come back within a business day.